User support

In case you visit CESNET and have trouble with eduroam connection although your computer is configured properly and it's working at your home institution you can ask our user support for help (directly or via your host person on CESNET).

For help with configuration of your computer you can found plenty of valuable information sources online. See the main info portal www.eduroam.org. If you need personal help with settings of your computer please ask user support at your home institution.

Administrators of RADIUS infrastructure

Administrator of RADIUS servers (Czech national RADIUSes as well as CESNET's local RADIUSes) is Jan Tomasek. The alternative administrator (only in serious cases) is Milan Sova.

This info is stated mainly for administrators of foreign RADIUS servers. Administrators inside the eduroam.cz can use informations from the CESNET CAAS where they can found direct contacts for admins of every connected organization (often including the cell phone number). More info ...